Req ID: 393149

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Calypso L2 Support Consultant to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).
Key Responsibilities

• Act as primary Calypso L2 technical support contact for Calypso incidents and service requests.

• Triage incoming tickets, reproduce issues, and apply documented recovery steps to restore service per SLA.

• Perform root-cause analysis (RCA) for recurring incidents and propose permanent fixes or mitigations

• Conduct Java-level debugging where appropriate: analyze logs,

• Escalate to Level 3 / Development when fixes require code changes, providing detailed technical analysis, reproducible test cases, and impact assessment.

• Execute database queries (SQL) and perform configuration checks on Calypso modules and middleware.

• Monitor application health, perform basic system checks (processes, services, JVM metrics),



and coordinate with infrastructure or ops teams for system-level remediation.

• Work within an ITSM tool (Ivanti) to update tickets, communicate status to stakeholders, and document remediation steps.

• Participate in on-call rotations and follow incident management procedures for major incidents.

• Update and maintain runbooks, knowledge base articles, and playbooks for common issues and recovery sequences

• Communicate clearly with customers — provide timely updates, manage expectations, and ensure post-incident follow-up.

Required Technical Skills

• Hands-on experience with Calypso (front-to-back processing, common modules relevant to your workplace: e.g., Treasury, Derivatives, Collateral, Confirmations).

• Strong Java debugging skills

• Solid SQL skills and experience with RDBMS (Oracle, PostgreSQL, SQL Server) for data investigation and minor fixes. (Basic SQL query required like)

•

📌 CalypsoSupport Consultant (Bengaluru)
🏢 NTT DATA Services
📍 Bengaluru