ICE Mortgage Technology (IMT) is the leading provider for the mortgage finance industry. ICE Mortgage Technology provides best-in-class servicing solutions to help manage all aspects of loan servicing - from loan boarding to default. Transform your performance with automation and insights and enhance customer experience. Our solutions support first mortgages as well as home equity loans, and help servicers lower costs, reduce risk and operate more efficiently. We're looking for motivated, result-oriented people to join our team.
We are looking for an individual to be service oriented, delivery focused and can build rapport with key members of the Operations and SRE teams specifying and implementing automation changes, fixes, and improvement projects. The ideal candidate will have excellent time and customer management skills, be able to work autonomously on projects combined with a range of technical skills and knowledge.
Responsibilities
• Building and maintaining tools and solutions for our operations platform,
ensuring that we meet our customer service standards and reduce errors
• Actively troubleshoot any issues that arise during testing and production
• Update existing processes and design new processes as needed to optimize performance
• Work with the customers to understand their infrastructure automation solution requirements
• Understanding customer requirements and project KPIs
• Actively participate in or own continuous improvement projects driven by automation
• Any other activities as directed by management
• Work closely with the other team members to improve existing projects
• Create quality measurements to track improvement in projects
• Provide technical analysis, resolve problems, and propose solutions in a 24/7 production workplace
• Participate in an on-call rotation
Knowledge and Experience
• 3+ years functional experience working as a DevOps Engineer