Job Title: Associate Director- Data Analytics and Artificial Intelligence

• The Senior Digital Product Manager will lead HSBC’s global mobile wallet proposition across International Wealth and Personal Banking (IWPB) markets.

• The role will manage relationships with key mobile wallet providers, including Apple and Google, and oversee the mobile wallet roadmap, feature backlog, delivery and performance across credit and debit cards.

• The role will also support the Mastercard Rewards System (MRS), including rewards deployments, backlog management and improvements to the platform. The role will work closely with teams across Product, Technology, Transformation, Risk, Compliance, Legal, Procurement, Fraud and local markets.

In this role, you will:

• Own and manage the global mobile wallet product roadmap. Lead the delivery of current mobile wallet launches, features and market expansions. Manage and prioritise the mobile wallet product and compliance backlogs.

• Work with Technology, Transformation and local markets to deliver product changes. Manage relationships with Apple,



Google, Mastercard, Visa and other relevant partners.

• Oversee mobile wallet performance, KPIs, risks and customer outcomes. Coordinate legal, procurement, cybersecurity, third-party management and risk activities. Support MRS rewards deployments, backlog prioritisation and platform improvements.

• Work with relevant teams to deliver MRS releases and resolve platform issues. Provide advice and support to other HSBC businesses, including the UK, Hong Kong and Corporate Banking.

• Monitor developments in mobile payments, digital wallets and rewards, and assess their impact on HSBC. Ensure products and changes meet relevant regulatory, compliance and control requirements.

To be successful you will:

• Experience in digital product management, payments, cards, mobile wallets, rewards or loyalty. Strong knowledge of credit cards, debit cards, payment infrastructure and digital wallet capabiliti

📌 Associate Director (India)
🏢 HSBC Global Services
📍 India