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The Service Delivery Client Engineering - Remote Engineer (L1) is an entry level engineering role, responsible for providing a skilled remote technical support service to clients by proactively identifying and resolving technical incidents and problems.
This role makes use of technical knowledge to handle technical enquiries and/or troubleshoot problems reported by clients in a timely manner.
Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.
Key responsibilities:• Serves as the initial point of contact for end-users seeking technical assistance in the areas of networking, collaboration tools, and end-user computing.
• Provides prompt and efficient troubleshooting and support for incidents and service requests related to networking issues, such as network connectivity, DNS, DHCP, IP addressing, wireless connectivity, and network equipment configurations.
• Resolves collaboration-related issues, including but not limited to email systems, video conferencing platforms, instant messaging tools, and document sharing applications.
• Addresses end-user computing problems encompassing operating systems, hardware, software applications, printers, and mobile devices.
• Utilizes appropriate tools, techniques, and remote access software to diagnose and resolve technical issues across the networking, collaboration, and end-user computing domains.
• Follows established procedures, guidelines, and best practices to deliver timely and accurate resolutions to end-users' problems.
• Documents all incidents, servic
📌 Remote Engineer (Bengaluru)
🏢 NTT
📍 Bengaluru