Career Category
Manufacturing
Job Description
Senior Manager, AIN Documentation, Content Create and Automation (DCCA)
Location: India | Scope: Global service supporting Amgen sites
Under minimal direction, the Senior Manager, DCCA leads a DS, DP or FDP team based in India that creates and revises controlled GMP documentation for Amgen sites globally. The role owns the service-delivery model that enables reliable, compliant, and accurate documentation support - delivering to agreed service-level agreements while driving right-first-time quality, predictable turnaround, and continuous improvement. Hours for this role may vary based on global time zones, which could include hybrid hours, on call requirements, and versatile working hours.
Role Responsibilities
Global Service Delivery and SLA Management
· Lead the daily operation of the global GMP documentation service for DS, DP, or FDP, ensuring requests are received, clarified, prioritized, assigned, completed, and handed off in accordance with defined service-level agreements.
· Establish transparent intake, triage, prioritization,



and escalation practices that balance site criticality, compliance risk, business impact, and available capacity.
· Develop and maintain capacity plans, workload forecasts, staffing models, and recovery plans that enable the team to meet commitments across supported sites and time zones.
· Own performance management routines and dashboards for on-time delivery, right-first-time quality, cycle time, queue aging, rework, customer feedback, and resource utilization.
· Identify service risks early, communicate impacts and options clearly, and escalate constraints with proposed mitigation and recovery actions.
GMP Documentation Quality and Compliance
· Ensure document creation and revision activities comply with applicable global and local GMP requirements, good documentation practices, data-integrity expectations, controlled-document procedures, and approved change-control processes.
· Set and

📌 Senior Manager, AIN Documentation, Content Create and Automation (Hyderabad)
🏢 AMGEN
📍 Hyderabad