The Pitch

As Product Owner for Workday HELP, you’ll own how our employees get answers and resolve HR issues: the cases, the knowledge, and the agents that make both smarter. You’ll implement, break things in sandbox, decide what ships, and turn Workday’s newest AI features into something employees actually use. This is a hands-on IC role. You will configure, test, and launch, not manage a backlog from a distance. And the exciting part: you will continue your consulting journey as we roll the implementation to our portfolio companies across the globe. Also, Workday is shipping AI faster than most teams can evaluate it. We want someone who gets excited about that, not overwhelmed by it.

What You’ll Do

Own and implement Workday HELP
• Lead end-to-end implementation of Case Management: case categories, case types, routing, SLAs, escalation paths, security, and integrations
• Build and run Knowledge Management: article structure, authoring and approval workflows, audience targeting, and content lifecycle
• Own the HELP product roadmap, backlog, and release readiness,



including triaging each Workday bi-annual release for what matters to us

Experiment with what’s next
• Evaluate and pilot recent Workday AI capabilities as they arrive, including Illuminate and self-service agents
• Run structured experiments: define the hypothesis, configure in sandbox, test with real scenarios, and measure results
• Make clear, evidence-backed recommendations on what to adopt, defer, or skip
• Help shape our agent-led self-service approach, from deflection to guided resolution

Make it measurable
• Define the metrics for HR service delivery: case volume, resolution time, deflection, knowledge usage, and employee satisfaction
• Build case analytics and dashboards that show leaders what is working and where to act next

Work across the Workday ecosystem
• Partner with Core HCM, Talent, Recruiting, and Payroll teams so HELP works smoothly with the rest of the platform
• Work with People Oper

📌 Product Owner, Workday HELP (Bengaluru)
🏢 revantage, a blackstone portfolio
📍 Bengaluru