2. Key Result Areas
What does the job need to deliver? How is it measurable?
Individual performance measures (KPIs) required of the job that align with company goals and ensure accountability for the delivery of measurable results and explicit linkage to the Performance Management Process (PMP)
Keys Results (KPI’s)
Result Measurement (Metric)
Delivery of timely and cost effective IT solution that meets business requirements
Variance of schedule (planned versus actual) within 5%
Meet or exceed stated business objectives in terms of system requirements, module timeline and scope of workVariance of schedule (planned versus actual) within 5%
Manage Service Level Agreement (SLA) and Application Maintenance Service (AMS) of outsourced vendors
All reported incidents are closed and all assigned enhancements are completed as specified in the SLA
Manage and control project budget
Variance of schedule (planned versus actual) within 5%
essential functions & assign % of time to each function listed (Job duties should be listed in order of importance with essential (most critical and largest % of time) first and marginal duties last; Total % of time to equal 100%). Minimum % of time for accountabilities/job duties is 10%.
KEY ACCOUNTABILITIES/JOB DUTIES
% OF TIME
Work with business management to align with business direction and address all escalations 20%
• Application Support• Ensure application security, audit and process compliance for systems in managed project, support and enhancements
• Ensure Subject Matter Experts(SME) for the supported application systems are available
• Ensure 24 x 7 applications availability and applications performance
30%
• Software Development• Performs or Assists in solution design, configuration or development and unit testing for new projects and enhancement requests
• Track and monitor enhancement and support deliverables by service providers (e.g. AMS) as specified in the SLA