GLOBAL PROCUREMENT AND ASSET MANAGER ROLE
Location: Bangalore
Experience:8 – 12 years

ROLE OVERVIEW
The Procurement Operations Manager is the operational backbone of the Sapiens procurement function. This role owns the day-to-day running of the buyer team — workload management, SLA compliance, process governance, and systems performance — ensuring that every purchase request moves through the right workflow, at pace, and to the right standard.
Reporting directly to the Procurement Manager, you will manage a team of category buyers and a procurement analyst, serve as the primary escalation point for operational issues, and drive the team’s readiness for Dynamics 365 and AI-assisted automation. This is a high-ownership role for a senior procurement skilled who thrives on structure, accountability, and continuous improvement.

KEY RESPONSIBILITIES
Team Management & Operations
• Day-to-day management of all buyers and the procurement analyst: workload distribution, capacity planning, and SLA performance.
• Buyer performance management, onboarding,



and operational coaching across all spend categories.
• Serve as the primary escalation point for urgent purchase requests, vendor disputes, and operational exceptions.
• Ensure adequate coverage across categories; manage interim capacity during open headcount periods.

Process Governance & Systems
• Own PRS and ServiceNow workflow configuration: approval routing, queue management, and policy compliance.
• Define and enforce one consistent procurement process across all buyers, categories, and workflows.
• Maintain and improve standard operating procedures, escalation paths, and buyer playbooks.
• Ensure team adherence to internal procurement policies and audit requirements.

Dynamics 365 & Automation Readiness
• Lead the team’s operational readiness for the Dynamics 365 ERP migration — workflow mapping, category taxonomy alignment, and training.
• Identify and implement automation opportunities within buyer workflows, i

📌 Global Procurement and Asset Manager (India)
🏢 Sapiens
📍 India