Job Description
Job Purpose
The Transport Help Desk Executive is responsible for coordinating employee transportation services, handling transport-related queries, managing vendor communication, monitoring daily transport operations, and ensuring timely resolution of employee concerns while maintaining service levels and compliance requirements.
Key Responsibilities
Transport Operations
• Monitor daily employee pick-up and drop operations.
• Coordinate with transport vendors, drivers, and fleet supervisors.
• Ensure route adherence and timely vehicle deployment.
• Track vehicle movements using GPS and transport management systems.
• Manage transportation requests and schedule modifications.
Help Desk Management
• Receive and resolve employee transport-related queries through phone,
email, and ticketing systems.
• Address issues related to missed pickups, route changes, vehicle delays, and emergency situations.
• Escalate critical concerns to the Transport Manager and follow up until closure.
• Maintain service records and issue logs.
Vendor Coordination
• Liaise with transport vendors for vehicle availability and operational requirements.
• Monitor vendor performance and adherence to service level agreements (SLAs).
• Coordinate vehicle replacements during breakdowns or emergencies.
• Ensure proper documentation and compliance from transport partners.
INCO: “Cushman & Wakefield”
📌 Transport - Help Desk (Port Blair)
🏢 Cushman & Wakefield
📍 Port Blair
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