Associate, Technology Operations Engineering monitors and maintains technology systems or network infrastructure, provides technical support, and collaborates on the development of recent technologies and procedures to align with business objectives.

Responsibilities
Key Responsibilities
• Monitor application and infrastructure health using enterprise monitoring and observability tools, including ELF, to ensure availability, performance, and reliability of enterprise platforms
• Configure, tune, and maintain alerting mechanisms in ELF, aligned to service health indicators and SLOs, to enable timely incident detection and reduce noise and false positives
• Develop and maintain dashboards providing visibility into system performance, availability, reliability trends, and key operational metrics
• Analyze metrics, logs, and distributed traces across application and infrastructure layers to proactively identify issues and support effective root cause analysis (RCA)
• Own and execute blameless RCAs for production incidents, identify corrective and preventive actions,



and track them to closure
• Implement minor code fixes, configuration updates, and reliability enhancements as part of incident remediation and preventive measures
• Collaborate with application development and platform teams to review defects, propose fixes, and improve overall service reliability
• Participate in Agile sprint planning ceremonies, backlog grooming, estimation, and delivery of SRE‑owned work items
• Drive reliability improvements through sprint‑based commitments, including automation, operational fixes, and platform enhancements
• Participate in Disaster Recovery (DR) planning, testing, and execution to ensure resilience of business‑critical services
• Perform regular system patching and maintenance activities in line with organizational security, compliance, and audit requirements
• Support ITIL‑based Incident, Problem, and Change Management processes, including planning, documentation, appro

📌 Associate-Tech Ops Engineering (Chennai)
🏢 American Express
📍 Chennai