Organizations everywhere struggle under the crushing costs and complexities of “solutions” that
promise to simplify their lives. To create a better experience for their customers and employees. To
help them grow. Software is a choice that can make or break a business. Create better or worse
experiences. Propel or throttle growth. Business software has become a blocker instead of ways to
get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and
employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to
deliver results. Our people-first approach to AI eliminates friction, making employees more effective
and organizations more productive. Over 72,000 companies, including Bridgestone, Recent Balance,
Nucor, S&P; Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee
experience (EX) software to fuel customer loyalty and service efficiency. And,
over 4,500 Freshworks
employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
Job Description
About the Billing Platform:
The Billing Platform is a foundational platform that powers how Freshworks manages and monetizes its products and customer relationships. The platform currently owns three critical capabilities:
• Subscription Management - managing customer subscriptions, plans, products, and their lifecycle.
• Entitlements - determining what customers are entitled to access and use based on their subscriptions and commercial agreements.
• Metering - capturing and processing product usage to support usage-based billing and evolving monetization models.
These capabilities sit at the intersection of technology, product, pricing, finance, and customer experience and are consumed across multiple Freshworks products. As Freshworks continues to expand its product