Department: Customer Support / Client Servicing
Industry: Consultation-Based Application / Online Services
Salary Budget: ₹20,000 – ₹24,000 per month
Experience: 1–3 years (Freshers with excellent communication skills may also apply)
Employment Type: Full-time
Location: Kirti Nagar, Delhi

Job SummaryWe are looking for a proactive and customer-oriented Customer Service Executive to manage customer interactions for our consultation-based application. The candidate will be responsible for assisting users with the consultation booking process, resolving queries, coordinating with consultants, and ensuring a seamless experience throughout the customer journey.
The ideal candidate should have excellent communication skills, a problem-solving mindset, and the ability to handle customer queries professionally over calls, chat, and email.

Key Responsibilities• Handle incoming and outgoing customer calls, chats, and emails related to the application.
• Assist customers with registration, profile creation, consultation bookings, rescheduling, and cancellations.




• Explain the consultation process, available services, pricing, and payment procedures to customers.
• Coordinate with consultants and internal teams to ensure timely delivery of consultation services.
• Follow up with customers regarding scheduled consultations, pending payments, and feedback.
• Resolve customer complaints and escalate complex issues to the relevant department.
• Maintain accurate records of customer interactions, bookings, and complaints in the CRM or application dashboard.
• Ensure customers receive timely updates and support throughout their consultation journey.
• Collect customer feedback and identify opportunities to improve the overall user experience.
• Maintain skilled communication and ensure a high level of customer satisfaction.

Required Skills and Qualifications• Graduate in any discipline.
• 1–3 years of experience in customer service, customer support, client servicing, or a sim

📌 Customer Service Executive (New Delhi)
🏢 All India Institute Of Occult Science
📍 New Delhi