About Pravegh
Pravegh is a full-service offshore operations management and product development company headquartered in Ahmedabad. We run core business operations for companies in the US and other international markets: customer experience, technical support, revenue operations, finance and accounting, and sales operations, delivered on our clients' business hours. Alongside operations, we design and build digital products.

Our operations practice is growing, and we are hiring the person who will lead it.

The role
As Operations Manager, you will lead Pravegh's delivery operations end to end. You will decide what gets done and how: setting priorities, defining the standards every team works to, and building the systems that let us add recent service lines without losing quality. You will lead the team leads and specialists who run each function, and you will report to the COO.

This is a leadership role for someone who has built operations, not only run them.

Key responsibilities

Operations leadership
• Own service delivery across every function we run: customer experience,



technical support, revenue operations, finance and accounting support, and sales operations.
• Set operating priorities and targets, and make the calls on how the work gets done.
• Run the operating rhythm: daily performance reviews, weekly business reviews and monthly reporting to the leadership team.
• Act as the senior escalation point and resolve service issues before they reach customers.

Process design and operational excellence
• Design, document and continually improve the processes and SOPs behind every function, so any role can pass to a trained backup without loss.
• Define service levels and KPIs, how each one is measured, and the reporting behind them.
• Find and remove inefficiency, using automation and AI tools wherever they improve speed or quality.
• Build and own the knowledge base every team works from.

People leadership
• Build, lead and develop the operations team, includin

📌 Operations Manager (Ahmedabad)
🏢 Pravegh
📍 Ahmedabad