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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place Agentforce is the future of AI, and you are the future of Salesforce.
Customer Success Manager - Bangalore, India
As a Customer Success Manager (CSM) at Salesforce, you will serve as a trusted advisor and primary post-sale partner for a portfolio of customers leveraging Informatica-powered data management and integration solutions.
Based in Bangalore, you will manage a global book of business, partnering with enterprise customers across multiple geographies and time zones to drive adoption, maximize value, and ensure long-term success on the Salesforce platform.
You will combine deep knowledge of Informatica products (including data integration, data quality, and MDM capabilities), Salesforce platform expertise, and the ability to navigate diverse cultural and business environments to deliver tailored success strategies that align with each customer’s unique goals.
What You’ll Do
• Build and sustain trusted, strategic relationships with key customer stakeholders — from business users to C-suite executives — across global enterprise accounts
• Design and execute customized Customer Success Plans aligned to Informatica product adoption milestones and measurable business outcomes
• Lead regular success reviews, health check