Title: Product Manager / Senior Product Manager
Location: Gurugram, India (on-site) · Experience: 2–8 years
About INDmoney
INDmoney is a personal finance super app that helps millions of Indians track, invest and grow their money in one place. Users invest in US stocks, Indian stocks, mutual funds, IPOs and fixed deposits, and manage credit cards, loans and net worth from a single app.
About the role
Every day, thousands of users tell us what’s broken — through support tickets, app reviews, call transcripts, chatbot logs and drop-off data. Most companies route these to a backlog. We want one person who owns them end to end.
You’ll pick up a consumer problem, find out why it’s happening, and ship the fix — whatever shape the fix takes. Some days that’s a one-line change to an order status screen. Some days it’s a new state in a backend workflow, a rewrite of a help-centre article, a new macro or lookup tool for our support reps, or a process change with Ops and Compliance. You decide what the right fix is, get it built (or build it), and verify the problem actually went away.




You’ll work across Product, Engineering, Customer Support, Operations and Compliance, and report directly to product leadership. Your scorecard is easy: fewer tickets, faster resolutions, fewer users stuck.
What you’ll do
• Mine CRM tickets, call recordings, chatbot transcripts, Play Store/App Store reviews and product analytics funnels to find the problems worth solving, and size them.
• Run root-cause analysis: trace a user complaint back through app state, API responses, backend workflows and ops processes to the actual failure point.
• Spec and ship fixes across the full stack of the problem: frontend copy and UI states, backend status handling, retry/edge-case logic, ops workflows, help-centre content and internal tools for CS reps.
• Write clear, plain-language user-facing copy for error states, status screens and help articles.
• Build or improve tools for the support team: dashboards,

📌 Senior Product Manager (Gurugram)
🏢 INDmoney
📍 Gurugram