About GoKwik

GoKwik is building the growth operating system for D2C and eCommerce brands, enabling businesses to optimise checkout, reduce RTO, power payments, drive retention, and unlock post-purchase engagement. With 15,000+ merchants globally and a growing presence across India, the UK, Europe, and the US, GoKwik is building technology and financial infrastructure that powers the next generation of digital commerce.

Why This Role Matters

Operations at GoKwik is a growth function. As an Associate / Senior Associate – Operations, you will work at the intersection of customers, technology, and business teams to build productive, scalable, and data-driven operational processes. You will play a key role in solving merchant challenges, improving operational efficiency, leveraging AI and automation, and building systems that enable GoKwik to scale seamlessly.

What You’ll Own

• Merchant Operations: Drive end-to-end merchant onboarding, support, and operational readiness.
• Process Ownership: Own critical operational workflows and ensure adherence to defined SLAs and quality standards.




• Process Improvement: Identify operational bottlenecks and build solutions to improve efficiency, productivity, and customer experience.
• AI & Automation: Leverage AI tools and technology to simplify workflows, automate repetitive processes, and enable teams to work smarter and faster.
• Data & Insights: Analyse operational data, identify trends and gaps, and recommend actionable improvements.
• Cross-functional Collaboration: Partner with Customer Success, Product, Engineering, and Business teams to solve merchant pain points and improve processes at scale.
• Customer Experience: Act as a voice of the customer and continuously identify opportunities to improve merchant experience and operational outcomes.
• Documentation & Best Practices: Build and maintain processes, documentation, and playbooks that enable consistent execution at scale.

Who You Are

• 1–2 years of experience in Op

📌 Senior Associate (Bengaluru)
🏢 GoKwik
📍 Bengaluru