Company Description Superfan.ng is an edtech learning platform focused on African languages and cultures. The platform offers a gamified, quiz-first experience that tests deep knowledge of African proverbs, traditions, rites of passage, festivals, folklore, and customs. Designed for Africans and the global diaspora, Superfan.ng aims to make cultural learning engaging, accessible, and fun. The team is committed to preserving and celebrating African heritage through interactive digital experiences and community-driven learning.
Role Description The Customer Success Manager is a full-time, remote role responsible for ensuring that learners and partners gain maximum value from Superfan.ng’s platform. This role involves engaging with users to understand their goals, onboarding new customers, and providing ongoing support to drive product adoption and satisfaction. Day-to-day responsibilities include responding to customer inquiries, resolving issues, gathering feedback, and identifying opportunities to improve user experience and retention.



The Customer Success Manager will collaborate closely with product, content, and marketing teams to communicate customer needs, build relationships, and support growth initiatives.
Qualifications
• Robust Customer Service and Customer Satisfaction skills, with a focus on empathetic communication and timely support.
• Proven Relationship Building and Customer Retention abilities to foster long-term engagement and loyalty.
• Solid Analytical Skills to interpret user data, identify trends, and recommend improvements.
• Experience working in customer-facing roles within tech, edtech, or digital products is beneficial.
• Excellent written and verbal communication skills, with the ability to work effectively across remote and cross-functional teams.
• Comfort with digital tools, CRM systems, and support platforms; familiarity with African languages or cultures is a plus.
• Bachelor’s degree or equivalent experience in Business, Communicatio

📌 Customer Success Manager (India)
🏢 Superfan NG
📍 India