Job Summary
We are looking for an experienced skilled to lead after-sales activities for the Machine Building Division, with responsibility for ISO compliance, technical customer complaint resolution, and spare parts management for mechanical presses, hydraulic presses, and associated machinery.

Key Responsibilities

1. Technical Customer Complaint Management

· Handle customer complaints related to mechanical presses, hydraulic presses, machine performance, breakdowns, and component failures.
· Understand machine drawings, technical specifications, and equipment manuals to support complaint investigation.
· Coordinate with Design, Production, Quality, and Service teams for technical analysis and root cause identification.
· Ensure corrective and preventive actions are implemented and customer complaints are closed within defined timelines.

2. Spare Parts Management
· Identify and manage spare parts requirements for mechanical and hydraulic presses and associated machine components.
· Understand machine assemblies, component drawings, bills of materials (BOMs),



and spare parts specifications.
· Coordinate technical clarification, quotations, availability, order processing, and dispatch of spare parts.
· Work with internal departments to ensure accurate parts identification and timely fulfilment of customer requirements.

3. ISO & Quality Management
· Manage applicable ISO requirements and Quality Management System (QMS) activities within the After-Sales Department.
· Coordinate ISO audits, documentation, non-conformities, and corrective and preventive actions (CAPA).
· Maintain records of customer complaints and ensure compliance with established quality procedures.

4. Customer Coordination & Reporting
· Manage customer communication and escalations regarding technical issues and spare parts requirements.
· Coordinate with relevant internal teams to resolve pending issues and improve customer satisfaction.
· Monitor complaint closure, spare parts orders, and

📌 Manager- After Sales (Yamuna Nagar)
🏢 Isgec Heavy Engineering
📍 Yamuna Nagar