Salesforce Technical Business Analyst

Experience: 7–8 years
Location: Gurgaon or Bangalore
Employment type: Full time

Job Summary

We are seeking an experienced Salesforce Technical Business Analyst to bridge business requirements and technical Salesforce solutions. The ideal candidate has 7–8 years of experience, including strong expertise in requirements gathering, solution design, Salesforce platform capabilities, integrations, and Agile delivery. The role works closely with business stakeholders, architects, developers, and QA teams.

Key Responsibilities

- Gather, analyze, and document business and functional requirements.
- Conduct workshops, stakeholder interviews, and requirements-elicitation sessions.
- Translate business requirements into user stories, functional specifications, process flows, and acceptance criteria.
- Collaborate with Salesforce developers, solution architects, QA, and product owners to deliver scalable Salesforce solutions.
- Support solution design across Sales Cloud, Service Cloud, Experience Cloud, and custom Salesforce applications.
- Work with technical teams on integrations, data migration, and API-based solutions.
- Participate in sprint planning, backlog refinement, UAT, defect triage, and production releases.
- Perform gap and impact analyses and recommend suitable Salesforce solutions.
- Prepare BRDs, FRDs, user stories, workflow diagrams, and process documentation.
- Ensure adherence to Salesforce best practices, governance, and release management processes.

Required Skills




- 7–8 years of experience as a Business Analyst, including 4+ years of Salesforce project experience.
- Strong knowledge of Salesforce Sales Cloud, Service Cloud, Experience Cloud, and Lightning Experience.
- Understanding of the Salesforce data and security models, sharing rules, profiles, permission sets, reports, and dashboards.
- Experience with Salesforce automation tools such as Flows, Approval Processes, and Validation Rules.
- Knowledge of Agile/Scrum methodologies and tools such as Jira and Confluence.
- Strong stakeholder management, communication, and documentation skills.

Technical Knowledge
- Working knowledge of Apex, Lightning Web Components (LWC), SOQL/SOSL, Salesforce REST/SOAP APIs, Platform Events, and integration patterns.
- Experience with middleware such as MuleSoft, Dell Boomi, or Informatica.
- Understanding of Salesforce DevOps, CI/CD, Git, Copado, or Gearset is preferred.

Preferred Qualifications
- Salesforce Certified Business Analyst (preferred).
- Salesforce Administrator certification.
- Salesforce Platform App Builder or Platform Developer I certification (nice to have).

Good to Have
- Experience with Salesforce CPQ, Financial Services Cloud (FSC), Education Cloud, or Marketing Cloud.
- Experience with data migration and release management.
- Knowledge of DevOps and deployment tools.
- Exposure to enterprise integration projects.

Education

Bachelor’s degree in Computer Science, Information Technology, Engineering, Business Administration, or a related field.

📌 Salesforce Technical Business Analyst (Karnataka)
🏢 Women Entrepreneur Network
📍 Karnataka