Company

Woollen House

Location

Shukrawar Peth, Pune

Job Type

Full-time, in-office

Reporting To

Founder / Manager

About Woollen House

Woollen House is an e-commerce brand specializing in yarn, knitting, crochet, and related creative supplies. We are dedicated to building a streamlined, reliable, and well-organized online business that ensures customers receive the correct products, carefully packed and delivered on time.

Role Summary

We are seeking an E-commerce Operations & Systems Executive to oversee Woollen House’s end-to-end e-commerce operations. The role involves managing daily orders, dispatches, returns, product listings, and basic inventory coordination. The executive will also contribute to creating standard operating procedures (SOPs), training checklists, and audit checklists for Woollen House and other group businesses.

This is more than a packing or dispatch role. We’re looking for someone who can work efficiently, minimize errors, use computer systems effectively, document processes clearly, and contribute to improving systems.

Key Responsibilities E-commerce Order Operations

- Accurately process daily online orders within specified timelines.
- Pick, verify, pack, and dispatch orders carefully.
- Match yarn colors, quantities, variants, and SKUs accurately.
- Generate invoices, shipping labels, and tracking information.
- Liaise with courier and shipping partners as required.
- Maintain high packing standards to minimize damage and incorrect dispatches.

Returns, Exchanges, and Order Issue Resolution
- Manage customer returns and exchanges according to company procedures.
- Inspect returned products to determine whether they are eligible for restocking.
- Analyze return reasons and address recurring issues.




- Coordinate with the team to resolve issues involving incorrect or missing items, damaged goods, or delivery problems.

Product Listings and Catalog Management
- Create and update product listings on Shopify and other relevant platforms.
- Maintain product information, including names, descriptions, prices, images, variants, and stock levels.
- Proofread listings for spelling errors, incorrect pricing, inaccurate images, and missing details.
- Ensure accurate product data for yarn colors, weight, material, needle size, category, and other attributes.

Inventory Coordination
- Track inventory levels for online orders.
- Report low stock, stock discrepancies, and rapid-moving items.
- Keep dispatch and stock areas organized.
- Assist with basic stock counts as needed.

SOP, Training, and Audit Support
- Develop clear SOPs for recurring tasks such as order dispatch, returns processing, product listing, packing, and inventory checks.
- Create daily, weekly, and monthly operational checklists.
- Develop straightforward training materials for new team members.
- Assist in preparing audit checklists for Woollen House, CIY, and Makist processes.
- Monitor adherence to checklists and report deviations.
- Identify recurring errors and propose practical improvements.

Required Skills
- Proficiency with computer applications, including Google Sheets, email, web browsing, and basic online tools.
- Ability to use Shopify or learn it quickly.
- Strong attention to detail,



particularly with colors, variants, quantities, and pricing.
- Basic written English skills for documentation, listings, and checklists.
- An organized, meticulous approach to work in a fast-paced environment.
- Comfort and willingness to use AI tools to improve SOPs, checklists, and listings.

Qualifications
- Minimum: 12th-grade pass.
- A graduate degree in any discipline is preferred.
- Must be comfortable using computers and online systems.

Experience
- 1–3 years of experience in e-commerce operations, dispatch, warehouse management, catalog management, product listings, or retail operations is preferred.
- Experience with platforms such as Shopify, Shiprocket, Amazon, or Flipkart is a significant advantage.
- Freshers with strong attention to detail, discipline, computer proficiency, and the ability to learn quickly may be considered.

Success Measures
- Same-day dispatch of eligible orders.
- Minimized packing and dispatch errors.
- Timely and accurate product listing updates.
- Prompt and accurate handling of returns and exchanges.
- Daily reporting of stock issues.
- Regular creation of effective SOPs, checklists, and audit sheets.

Ideal Candidate Profile

The ideal candidate is practical, disciplined, detail-oriented, and comfortable with both hands-on operational tasks and documentation. They can carefully pack orders, accurately update listings, follow checklists, and contribute to improved systems as the business expands.

How to Apply

Please share your resume and a brief message outlining your e-commerce, dispatch, or listing experience, current location, expected salary, and earliest possible joining date.

Note: This is an in-office position in Shukrawar Peth, Pune.

📌 E-commerce Operations Executive (Maharashtra)
🏢 CIY
📍 Maharashtra