This role focuses on building and maintaining strong relationships with key clients, driving sales growth, and ensuring customer satisfaction.
Responsibilities
- Maintain and expand relationships with client stakeholders.
- Develop strategic relationships with allocated accounts.
- Expand relationships with existing accounts by proposing solutions that meet their objectives.
- Seek business opportunities within group companies.
- Develop and present compelling proposals and presentations for various opportunities.
- Manage stakeholders across client business departments and understand their needs.
- Ensure the timely and accurate delivery and fulfillment of services to customers.
- Resolve customer issues and complaints to maintain trust.
- Generate new sales and build long-lasting customer relationships.
- Prepare regular progress reports and forecasts for internal and external stakeholders using key account metrics.
- Serve as the communication link between key customers and internal teams.
Required Skills
- Experience in IT sales (services and products) and providing solutions based on customer needs.
- Excellent verbal and written communication skills.
- Strong listening and presentation skills.
- Ability to multitask, prioritize, and manage time effectively.
- Valuable understanding of IT solutions and services.