Responsibilities

- Handle inbound and outbound calls with prospective customers and their families.

- Qualify, nurture, and follow up on leads generated through marketing campaigns and referrals.

- Schedule and coordinate site visits for prospective residents and their family members.

- Build meaningful relationships with customers and guide them through the decision-making process.

- Explain the features, benefits, facilities, and lifestyle offerings of the senior living community.

- Maintain accurate lead records, follow-up schedules, and customer interactions in CRM systems.

- Work toward assigned lead conversion, site visit, and booking targets.

- Collaborate with sales, marketing, and operations teams to deliver an exceptional customer experience.

Key Performance Indicators

- Consistently meet monthly lead generation and site visit targets.





- Achieve strong conversion from inquiries to site visits and bookings.

- Maintain customer satisfaction through professional and empathetic interactions.

- Keep CRM records accurate and manage follow-ups consistently.

- Build solid relationships with customers and their families.

Qualifications

- Graduate in any discipline.

- 1–5 years of experience in pre-sales, telecalling, customer relationship management, inside sales, hospitality, healthcare, banking, insurance, or real estate.

- Strong verbal communication and presentation skills.

- A customer-centric approach and excellent listening skills.

- Ability to handle customer objections and convert inquiries into site visits.

- Positive, self-motivated, and results-oriented.

📌 Guest Relationship Executive (GRE) (India)
🏢 One75mbhrm
📍 India