Senior System Administrator – Hospitality IT Infrastructure

We are seeking a Senior System Administrator with over 5 years of experience in multi-site hospitality IT to manage our end-to-end infrastructure across all outlets. This role involves overseeing Point of Sale (POS) and Property Management Systems (PMS), cloud telephony, network security, SQL databases, and specialized systems like Dignitary and Cosec Biometrics. You will also manage vendor relationships, including Tally, and lead a team. This position reports directly to the General Manager/Directors.

Key Responsibilities

- Lead and manage IT infrastructure for multiple restaurant outlets.
- Administer and maintain POS, PMS, IPTV, cloud telephony, and Electronic Data Capture (EDC) systems.
- Manage SQL databases and ensure seamless cross-site POS configurations.
- Lead vendor negotiations, manage Service Level Agreements (SLAs), and oversee IT procurement.
- Develop and manage Disaster Recovery processes and daily backup operations.
- Enforce IT security policies and conduct essential staff training.
- Perform Root Cause Analysis for infrastructure incidents.
- Drive IT projects, including scoping, budgeting, timeline management, and resource allocation.
- Produce comprehensive daily, weekly, and monthly IT reports for management.
- Maintain accurate hardware/software asset and license inventory.
- Ensure IT Audit compliance according to Standard Operating Procedures.
- Mentor junior IT staff and coordinate support escalations.
- Architect, implement, and maintain secure WAN/LAN networks using VPN and firewalls.
- Oversee Active Directory,



domain controllers, and Windows Servers.
- Manage email platforms (Zoho/Exchange) and execute migration strategies.
- Implement and adhere to Preventive Maintenance Schedules for all hardware and software.

Core Skills and Competencies
- IT Infrastructure Management
- Hospitality Systems (POS/PMS/IPTV)
- Cloud Telephony Setup and Management
- Active Directory and Domain Services
- Disaster Recovery and Business Continuity Planning
- Email Systems (Zoho/Exchange Migration)
- Firewall and VPN Configuration
- Windows and SQL Server Administration
- Network Design and Troubleshooting
- Vendor Coordination and Procurement
- Asset and Inventory Management
- Team Leadership and Staff Training

Qualifications and Experience
- Minimum of 5 years in IT infrastructure management, with a preference for hospitality experience.
- Proven experience with multi-site POS/PMS and cloud telephony systems.
- Solid expertise in Active Directory, Windows Server, and SQL Server.
- Proficiency in firewall, VPN, and network security configuration.
- Demonstrated ability in multi-vendor management and IT budget ownership.
- Excellent communication and leadership skills.
- Ability to perform effectively under pressure and manage multiple concurrent projects.

Education and Certifications
- Degree or Diploma in Information Technology or a related field.
- Microsoft Certified Professional (MCP) – Required.
- CCNA / Network+ or equivalent – Preferred.
- ITIL Foundation Certification – Preferred.
- Zoho, Cisco, or Azure vendor certifications – Advantageous.

📌 Senior System Administrator – Hospitality IT Infrastructure (Karnataka)
🏢 Community India Hospitality and Resorts
📍 Karnataka