• We're looking for an application support specialist, not a general Oracle DBA, Fusion ERP consultant, or dedicated developer. Direct experience supporting Oracle RightNow in production is particularly significant.

Position Requirements
• Full-time, 40 hours per week
• Offshore / India
• Coverage aligned with US Eastern Time (6:30 Pm IST to 4:30 AM IST)
• Ideally 4–7 years of relevant technical experience, with direct Oracle RightNow / B2C Service experience being the priority
• Strong L2 production application support background

Key Responsibilities
• Provide L2 production support and independently investigate and resolve application incidents.
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• Troubleshoot Oracle Service Cloud configurations, business rules, workflows, permissions, and incident routing issues.
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• Investigate API, integration,



and application errors.
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• Work with technical SMEs to complete knowledge transfer and document existing support procedures.
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• Build and maintain operational runbooks, troubleshooting guides, and knowledge articles.
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• Identify recurring issues, perform root-cause analysis, and escalate complex development defects to L3 teams.
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• Maintain clear incident documentation, ticket updates, and operational handoffs.

Preferred Experience
Experience supporting enterprise CRM or customer service applications, including Oracle B2C administration, REST/SOAP integrations, and ITSM processes.

📌 Oracle RightNow (India)
🏢 Diyam AI
📍 India