We are seeking an experienced and highly motivated Agentforce Technical Team Lead with a strong blend of technical leadership, solution architecture, and client-facing capabilities. The ideal candidate will have 10+ years of Salesforce technical experience, including 2 - 3 years of hands-on experience with Salesforce Data Cloud and Agentforce and proven expertise across Sales Cloud, Service Cloud, and Experience Cloud. This role requires a strategic thinker who can engage with clients, translate business requirements into scalable solutions, lead delivery teams and drive successful implementations across the Salesforce ecosystem.
Key Responsibilities :
Technical Leadership :
• Lead the design, development, and implementation of Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, Data Cloud and Agentforce.
• Provide technical direction and governance for Salesforce programs and projects.
• Review and approve solution design, architecture artifacts and development standards.
• Ensure adherence to Salesforce best practices, security standards, scalability and performance guidelines.
• Drive innovation through adoption of new Salesforce capabilities and AI-powered solutions.
Client & Solution Leadership :
• Engage directly with business stakeholders, product owners and client leadership teams to understand business objectives and challenges.
• Conduct solution workshops, requirement discovery sessions and architecture reviews.
• Act as a trusted advisor to clients by recommending best-fit Salesforce and AI-driven solutions.
• Present technical solutions, implementation approaches and roadmap recommendations to senior stakeholders.
Data Cloud & Agentforce :
• Design and implement Data Cloud solutions including data ingestion, harmonization, identity resolution, segmentation and activati
📌 Milestone Technologies (Kochi)
🏢 MTI
📍 Kochi
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