Job Type

Full-time

Description

Why We Need You – The Mission

Veryon develops and continuously enhances technology that supports aircraft maintenance tracking, inventory management, diagnostics, publications, and flight operations. Our mission is to reduce operational disruption, improve efficiency, and help aviation teams keep aircraft ready for their missions.

As a Senior Aviation Customer Support Analyst, you will provide global support across Veryon product lines, with an initial focus on Tracking+. You will be a trusted first point of contact for customers, owning the triage, investigation, communication, and resolution of application questions and incidents. You will work closely with Product, Engineering, QA, and other teams to deliver timely, accurate, and sustainable solutions.

The ideal candidate brings experience in aviation or aviation software, strong SQL capability, and an investigative mindset. You enjoy solving difficult problems, following evidence, asking thoughtful questions, and translating technical findings into clear, reassuring customer communication.





What You’ll Accomplish – Key Responsibilities

• Provide responsive, skilled global support for Veryon products, initially concentrating on Tracking+ and expanding across other product lines as business needs require.
• Own incoming support calls and cases from initial triage through investigation, resolution, escalation, and closure, in line with service-level commitments.
• Troubleshoot application behaviour, data issues, access and configuration problems, integrations, and reported defects using structured diagnostic methods.
• Use SQL confidently to investigate data, validate records, analyse query results, and support root-cause analysis. Follow approved access, data-handling, and change-control procedures; do not make unauthorised production changes.
• Reproduce customer-reported issues, collect relevant logs and evidence, document findings, and provide clear technical details t

📌 Senior Aviation Customer Support Analyst (Chennai)
🏢 Veryon
📍 Chennai