DNA Growth is a leading professional services firm offering business planning and virtual CFO solutions to startups and mid-sized enterprises in North America and the MENA region. We combine people, processes and technology to empower our clients' growth and success.
Website: www.dnagrowth.com
Job Title: Medical Patient Services Administrator
Location: Mohali (Work from Office)
Shift Timing: 9-hour shift between 8.30 pm to 12.30am (Rotational) ; Rotational Day Off; 5 days, work from office; 6 days, one week each month)
Main Duties and Responsibilities
- To represent Medical in a professional manner at all times.
- To manage all patient correspondence regarding appointments and general enquiries
- To provide the highest levels of Customer Service to patients, colleagues, and external partners at
all times. To support and provide cover for colleagues as directed.
The Patient Pathway
- To receive and process registration requests via email within the response timeframe.
- To ensure all patients care containing explicit details of the requirements of the next step on their
pathway is responded to in tasks or emails within the response timeframe.
- To monitor and book patients emails and tasks with priority order highlighting shortages of
capacity to the manager within the response timeframe.
- To use a range of technology (e.g. phone, e-mail, text,) to contact and offer patients a choice of
new and follow up appointment times and dates within the response timeframe
- To confirm the details of any appointments and associated special requirements with
the patient using the available technology (letter, e-mail, text)
- To request any information required for the patient’s appointment from other providers as and
when required in line with the company policy to not delay patient care.
- To cancel and where appropriate rebook appointments at the patient’s instruction,
balancing patient wishes and seeking advice from a manager as and when required.
- To liase with
📌 Medical Patient Services Administrator (Sahibzada Ajit Singh Nagar)
🏢 DNA Growth
📍 Sahibzada Ajit Singh Nagar
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.