Congratulations, you have taken the first step towards bagging a career-defining role. Join the team of superheroes that safeguard data wherever it goes.
What should you know about us?
Seclore is the Data Security Intelligence company for the era of enterprise AI. Seclore helps organisations secure the data that powers how people and AI work, enabling them to adopt AI safely without losing control of sensitive information. By securing data itself and ensuring protection travels with it wherever it moves, Seclore enables trust, control, and resilience across the up-to-date enterprise. Seclore serves more than 500 global enterprises and government organisations across over 40 countries. For more information, visit www.seclore.com.
You would love our tribe:
If you are a risk-taker, innovator, and fearless problem solver who loves solving challenges of data security, then this is the place for you
A sneak peek into the role:
The Senior Customer Success Data Analyst owns how Customer Success uses data to improve adoption, retention, drive expansion and decide where CSMs focus.
You will own the CS analytics strategy, metric framework, customer health score and churn-prediction approach, and act as the analytics partner to the Head of CS Operations and CS leadership. As the team is new, you will design how data from various platforms, databases and raw Excel dumps in Salesforce, Statisfy, Freshdesk and product telemetry comes together, and set the standard for how we use analytics and AI across Customer Success.
Here's what you will get to explore:
CS analytics strategy
• Own the CS analytics roadmap with the Head of CS Operations, prioritizing work by impact on retention and growth.
• Act as the trusted analytics partner to CS leadership, shaping decisions on segmentation, coverage models and customer playbooks.
• Present insights to CS leadership and contribute to board-level reporting.
Customer health and churn prediction
• Own the customer health score methodology end