Skills: Excellent communication, good with software products
Experience: 2-6 years of experience at a SaaS company
Office location: Gurgaon, at Patina Tower, near Sikanderpur Metro Station, DLF Phase 1
Company website: https://www.sumtracker.com
Attractive compensation offered
About the Company
Sumtracker is a fast-growing SaaS startup revolutionising inventory management for e-commerce businesses worldwide. Founded by IIT Delhi alumni Ankit and Kush, we support a global client base across the US, UK and Australia.
We're building the future of inventory management - from real-time stock sync across channels to AI-powered forecasting and intelligent automation.
Join us as we make a real difference in the lives of online sellers
About the Role
We are looking for a driven, customer-focused professional to join our team and own the full customer journey, from first conversation to long-term success.
This is a full-cycle role where you'll be responsible for converting current signups into paying customers, onboarding them onto the platform,
and ensuring they get maximum value from Sumtracker. You'll work closely with the product team to improve the product based on real customer feedback.
If you enjoy wearing multiple hats, talking to customers, and building relationships, this role is for you
Responsibilities
This is a high-ownership individual contributor role
• Convert new signups: Engage with trial users through email, chat, and video calls. Conduct product demos and convert them into paying customers
• Onboard customers: Guide new customers through setup and ensure they're using the product effectively
• Proactive Customer Success: Proactively engage with clients, build strong relationships, and ensure they have an exceptional experience with our product
• Answer customer questions: Resolve issues via email, and calls.
• Gather feedback: Collect customer feedback, identify pain points, and coordinate with the product team to drive improvements
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📌 Customer Success Lead (Gurugram)
🏢 Sumtracker
📍 Gurugram
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