E-commerce Associate (Amazon & Flipkart)
We are strengthening our online marketplace operations and looking for a detail-oriented E-commerce Associate to manage our presence on Amazon and Flipkart, with a robust focus on Amazon review management, rating recovery and customer issue resolution. If you know your way around Seller Central, can dissect a negative review to find the root cause, and enjoy turning unhappy buyers into loyal clients, this role is for you.
Key Responsibilities:
• Product Health Monitoring & Resolution: Track catalog diagnostics, account health metrics and listing compliance daily on Amazon and Flipkart; identify at-risk ASINs and drive timely resolutions.
• Root Cause Analysis: Investigate patterns behind recurring product defects, returns, and customer complaints and coordinate with internal teams
• Seller Central Management: Handle day-to-day marketplace operations,
listing suppression issues and catalog health on Amazon Seller Central and Flipkart Seller Hub.
• Customer Query & Ticket Resolution: Respond to customer queries, product inquiries and operational tickets across platforms to safeguard brand reputation and performance.
• Reporting & MIS: Maintain trackers for product health trends, defect categories, listing performance and turnaround times in Excel
• Cross-Platform Coordination: Work with marketing and catalog teams to ensure listings, images and product descriptions accurately reflect physical inventory.
Skill(s) Required
• Amazon Seller Central & Flipkart Seller Hub (hands-on experience mandatory)
• Product & Account Health Management
• Customer Complaint Resolution & Escalation Handling
• Data Tracking & Reporting (Advanced Excel)
• Strong Written Communication (English)
• Experience in B2B E-commerce and/or Quick Commerce (Q-commerce
📌 E-commerce Associate (Bengaluru)
🏢 Sunlight Sports Group
📍 Bengaluru
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