About Freshworks

Freshworks makes it quick and easy for businesses to delight their customers and employees.

Our products are designed to be simple, intuitive, and powerful, helping organizations create

exceptional customer and employee experiences.

Job Description

About the Billing Platform

The Billing Platform is a foundational platform that powers how Freshworks manages and

monetizes its products and customer relationships.

The platform currently owns three critical capabilities:

● Subscription Management – managing customer subscriptions, plans, products, and

their lifecycle.

● Entitlements – determining what customers are entitled to access and use based on

their subscriptions and commercial agreements.

● Metering – capturing and processing product usage to support usage-based billing

and evolving monetization models.

These capabilities sit at the intersection of technology, product, pricing, finance, and

customer experience and are consumed across multiple Freshworks products.





As Freshworks continues to expand its product portfolio and evolve its monetization models,

the Billing Platform will play a critical role in enabling new business models while ensuring

scale, reliability, accuracy, and a great customer experience.

The Opportunity

We are looking for a Senior Engineering Manager to lead the engineering organization

responsible for Subscription Management, Entitlements, and Metering.

This role goes beyond managing engineering execution. You will shape the technology

strategy, platform architecture, roadmap, engineering organization, and cross-functional

partnerships that enable Freshworks' monetization journey.

We are looking for a leader who is equally comfortable discussing distributed systems and

architecture with engineers, business models with Product and Finance, and strategic

priorities with senior leadership.

Most importantly, you should enjoy stepping outside the boundaries of engineering—meeting

stakeholders from Prod

📌 Senior Engineering Manager (Bengaluru)
🏢 FreshWorks
📍 Bengaluru