Job Summary: We are seeking a energetic and guest-oriented Reservation Executive to join our Giri India Central Reservations team. The ideal candidate will be responsible for handling reservations for a range of properties under our brand umbrella. The role demands exceptional communication skills, attention to detail, and a deep understanding of our brand's offerings, ensuring that all guests receive the highest level of service and attention when making reservations.

Key Responsibilities:
• Reservation Management:

• Handle inbound reservations via phone, email, and online channels for multiple properties under the brand’s portfolio.
• Ensure accurate booking information, including dates, room types, rates, and special requests, are captured and confirmed.
• Process modifications, cancellations, and no-show bookings efficiently while ensuring the guest experience is not impacted.

• Customer Service:

• Provide exemplary customer service by responding promptly and professionally to guest inquiries regarding reservations, availability, rates, and policies.




• Assist guests with special requests such as room preferences, VIP needs, or accommodations for special events.
• Address any reservation-related issues or complaints, working with the relevant teams to resolve them swiftly.

• Data Entry & System Updates:

• Maintain accurate and up-to-date reservation records in the central reservation system (CRS).
• Ensure that all information such as guest profiles, booking preferences, and payment details are accurately entered and updated.
• Monitor availability across properties to avoid overbookings and ensure proper allocation.

• Sales & Upselling:

• Promote special offers, packages, and seasonal promotions to enhance revenue and ensure guests are aware of all available options.
• Upsell room types, upgrades, or additional services (e.g., spa, dining, excursions) to maximize revenue opportunities.
• Achieve daily/weekly/monthly targets for upselling and overall reserv

📌 Reservation Executive (Ahmedabad)
🏢 GIRI Hotels
📍 Ahmedabad