Join our Team

About The Opportunity

Ericsson is seeking an experienced CNIS Problem Manager to drive the identification, investigation, and permanent resolution of recurring and critical issues across cloud-native infrastructure and telecom platforms.

The role combines ITIL Problem Management, technical root-cause analysis, and robust knowledge of Kubernetes, CNIS, cloud-native networking, Rook-Ceph storage, CNF platforms, and 5G Core infrastructure. The successful candidate will coordinate cross-functional teams to improve platform stability, reduce repeat incidents, and ensure effective corrective and preventive actions.

The role requires close collaboration with CNIS engineering, Kubernetes platform teams, network and storage specialists, CNF owners, NOC operations, service assurance, vendors, and customer-facing teams.

What you will do:

• Knowledge of Ericsson Cloud Native Infrastructure Services (CNIS).
• Experience with Ericsson Cloud Container Distribution (ECCD), CEE, and Kubernetes platforms.
• Familiarity with Ericsson CNFs, 4G/5G Core, IMS, EPC, and telecom workloads.




• Understanding of Ericsson tools such as ENM, CENX, EO-EVNFM, OMC, and ESM.
• Experience with cloud-native networking, storage, observability, and lifecycle management.
• Knowledge of Kubernetes troubleshooting, Helm, CNF onboarding, upgrades, scaling, and resilience.
• Ability to perform RCA and Problem Management across Ericsson cloud platforms.
• Familiarity with Rook-Ceph, Multus, Calico, SR-IOV, Prometheus, Grafana, and centralized logging.
• Understanding of Ericsson cloud security, PKI, LDAP, Keycloak, RBAC, and SSO.
• ITIL Problem Management experience in a telecom cloud or NOC environment.

The skills you bring:

• Bachelor’s degree in Telecommunications, Electronics, Computer Science, Information Technology, or a related field.
• 4–12 years of experience in Kubernetes, cloud-native infrastructure, telecom platforms, NOC operations, or ITIL Problem Management.
• Strong knowle

📌 Problem Manager (Noida)
🏢 Ericsson
📍 Noida