Company Description LBM Solutions Pvt. Ltd. is a technology company founded in 2015 that specializes in building reliable, user-focused digital products. With a team of over 100 professionals, the company delivers blockchain solutions, custom software, metaverse projects, high-performance websites, mobile apps with solid UX, and impactful digital marketing. Headquartered in Mohali, Punjab, LBM Solutions operates globally with offices in India and the US and has completed over 1,000 projects worldwide. The organization values practical innovation, problem-solving, and creating digital experiences that work seamlessly for end users. LBM Solutions collaborates with diverse roles across development, design, marketing, and product management to push the boundaries of what digital products can do.
Role Description The Customer Support Executive is a full-time, on-site role based in the Mohali district. This role involves responding to customer inquiries via phone, email, and online channels, providing accurate information about products and services, and resolving issues in a timely,



professional manner. The executive will troubleshoot basic technical problems, coordinate with internal teams for complex cases, and follow up to ensure customer satisfaction. Daily responsibilities include documenting interactions in support systems, monitoring ticket queues, and maintaining service quality standards. The role also includes gathering feedback, identifying recurring issues, and suggesting improvements to processes and customer-facing documentation.
Qualifications
• Strong skills in Customer Support and Customer Service to handle inquiries, complaints, and general assistance effectively.
• Ability to maintain high levels of Customer Satisfaction through empathetic communication and timely issue resolution.
• Experience with Online Support tools and platforms, including chat, email, and ticketing systems.
• Basic Technical Support skills to troubleshoot common product or servi

📌 Customer Support Executive (India)
🏢 LBM Solutions
📍 India