Role Overview
We are looking for a highly motivated and people-oriented CRM Executive to join our Post-Sales team. In this role, you will be the bridge between our customers and the company, ensuring a seamless experience after a sale is closed. You will gain hands-on experience in the real estate industry, learn to master CRM tools, and develop essential skills in customer retention and financial coordination.
What You’ll Do
Customer Engagement: Act as a primary point of contact for customers, providing regular updates and maintaining a positive relationship.
Post-Sales Coordination: Support the end-to-end post-sales process, ensuring all documentation and internal handovers are completed efficiently.
Financial Assistance: Help manage payment schedules, track collections, and follow up on outstanding dues to ensure timely revenue flow.
Retention & Satisfaction:
Proactively address customer queries and concerns to improve overall satisfaction and long-term retention.
CRM Management: Utilize CRM software to maintain accurate records, track customer interactions, and generate reports for cross-functional teams.
Requirements
2-3Years of work experience in Real estate post sales.
Passion: A solid interest in Customer Success and the Real Estate industry.
Communication: Excellent verbal and written communication skills in English.
Skills: Basic proficiency in Microsoft Excel and a quick learner for new software/tools.
Availability: Must be able to join immediately or within 30 days.
Why Join Us?
Direct Impact: You will play a vital role in the customer lifecycle of a growing real estate firm.
Mentorship: Work closely with experienced professionals in a collaborative environment.