The Retail Jeweller Magazine is India's leading B2B jewellery media platform, connecting the jewellery industry through publications, conferences, awards, and networking events. Known as India's favourite business magazine and tabloid for jeweller retailers, it is read across 603 cities and towns of India. The company also organizes the Retail Jeweller India Awards — India’s most prestigious and elite event for jeweller retailers.
Job Title: Telecaller
Location: Mumbai – Kurla – Phoenix Paragon Plaza
Working Days: 5 days a week
Work Mode: Work from Office – General Shift
Role Purpose
We’re seeking a Telecaller with strong English communication skills to manage inbound and outbound calls, follow up with clients, and support daily calling operations.
Key Responsibilities
• Handle inbound and outbound calls to prospective and existing and New clients.
• Proactively follow up with clients to build and maintain strong relationships.
• Resolve customer queries, complaints, and requests promptly and professionally.
• Coordinate with internal teams (sales,
operations, events) to escalate and resolve issues efficiently.
• Maintain accurate client records, call logs, and follow-up details in MS Excel.
• Generate basic MIS reports, including call metrics and conversion summaries.
• Ensure timely follow-ups and contribute to delivering a consistently positive customer experience.
Eligibility & Requirements
• Graduate in any discipline (Commerce/B.com/Bachelors Degree).
• Minimum 1.5 year of experience in inbound and/or outbound telecalling roles.
• Fluent spoken and written English; Hindi and Marathi proficiency is a robust advantage.
• Familiarity with MS Excel — basic formulas, data entry, and report formatting.
• Strong interpersonal and active listening skills, with a clear focus on client needs.
• Self-motivated, detail-oriented, and able to meet targets in a fast-paced setting.
Candidate Location: Candidates based in Mumbai (preferably from E
📌 Telecaller - 5 Day's Working-Kurla
🏢 The Retail Jeweller India
📍 Kurla
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