Location: Janakpuri, New Delhi
Work Mode: Full-time, in office
Experience: 1–2 years of relevant hands-on experience
Salary: ₹25,000–₹30,000 per month

About the Role
We are looking for a technically skilled executive to configure and maintain our CRM, build integrations, and support sales and customer communication workflows across courses, webinars, reports, consultations, and offline events.

Key Responsibilities
• Configure CRM modules, fields, pipelines, workflows, assignment rules, permissions, and dashboards.
• Integrate website enquiries, Meta lead forms, WhatsApp platforms, and TagMango with CRM using APIs and webhooks.
• Implement customer identification and duplicate prevention using mobile numbers, email addresses, and relevant unique IDs.
• Build and maintain integrations with dialers such as Ozonetel, Exotel, and Ameyo, including auto-dialer campaign configuration.
• Capture call start and end times, duration, agent, status, and recording links against the correct CRM record.
• Implement follow-up and old-customer reactivation workflows.




• Write and modify scripts and custom functions for CRM automation.
• Troubleshoot API failures, missing records, incorrect mappings, and call-log synchronization issues.
• Investigate telephony issues and coordinate with dialer providers for resolution.
• Test implementations, maintain documentation, and support internal users.

Required Skills
• Hands-on experience implementing or customizing a CRM platform.
• Practical knowledge of REST APIs, webhooks, JSON, authentication, and integrations.
• Basic coding ability in JavaScript, Python, Google Apps Script, or a CRM-specific scripting language.
• Understanding of data mapping, customer matching, duplicate prevention, and synchronization.
• Experience building CRM workflows, reports, and dashboards.
• Ability to read API documentation and troubleshoot technical issues.

Preferred Experience
• CRM integration with dialers such as Ozonetel, Exotel, or Ameyo.
• Auto-dialer

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