Bolt powers frictionless experiences for retailers and customers at every step of the shopping journey—from login to checkout.
About This Role
In this role, you'll be a cornerstone of our IT operations, acting as the second line of support for complex technical issues and taking ownership of our core IT systems. We're seeking an engineer with a creative problem-solving and automation-first mindset, excited to build and refine processes using low-code platforms like Okta Workflows and Zapier. Your responsibilities will span system administration, SaaS management, and IT security, ensuring our hardware and software ecosystem runs securely and efficiently, with a robust focus on IT security. Work night shifts on a rotational basis (PST timezone) in a fully remote environment while helping maintain a secure, scalable IT environment that empowers Bolt to succeed.
Please note, this is a contract-to-hire opportunity with the option to convert to full-time after 3–6 months.
Responsibilities
• Ensure an exceptional level of IT system performance and provide top-notch support to users.
• Adopt an automation-first mindset, creatively solve problems, and build solutions independently or with guidance.
• Ensure a frictionless experience for all users, regardless of technical expertise.
• Resolve tickets as the second line of troubleshooting.
• Manage, maintain, and streamline our tech stack, from identity to endpoint (Okta, Google Workspace, Jamf, Intune, and more).
• Write documentation, log changes, and keep stakeholders informed.
• Develop business continuity procedures and maintain data backups.
• Directly contribute to employee productivity and satisfaction by ensuring a stable and efficient IT environment.
• Support global remote onboardings and offboardings while strictly following processes.
• Build and maintain Slack automations to streamline IT workflows.
Requirements
• Bachelor's degree in Information Systems, Technology, or a related field, or equivalent exper
📌 Senior IT Engineer (India)
🏢 Bolt
📍 India