We're Hiring: Operations Engineer – AI Infrastructure (24x7 NOC)
? Location: Sriperumbudur, Tamil Nadu (near Chennai) | ? Work Mode: Onsite
? Shifts: 24x7 Rotational (including nights) | ? Experience: [2–5] years
About the Role
Join our TIS Labs team supporting a large scale AI data center deployment built on Dell PowerEdge GPU servers and NVIDIA high-performance networking. As the first line of operations, you will monitor the setting, triage alerts, manage incidents, and work directly with OEM support teams to keep critical AI infrastructure running.
Key Responsibilities
1. Monitoring of In-Scope Systems, Validating Alerts and Performing Basic Health Checks
• Monitor infrastructure dashboards and tools for alerts and events
• Validate alerts and identify potential false positives
• Verify availability and operational status of monitored systems
• Perform predefined health checks as documented in approved operational runbooks
• Report abnormalities and trigger appropriate escalation procedures
2. Logging and Classifying All Incidents/Requests in the Customer ITSM Tool
• Create and update incidents and service requests in the customer ITSM platform
• Categorize and prioritize tickets based on customer-defined operational guidelines
• Maintain accurate ticket records and activity history
• Track tickets throughout their lifecycle and follow up with resolver teams until closure
3. Assist in Initial Troubleshooting as per Runbooks and in Collaboration with OEM Support Teams
• Perform first-level triage as defined in approved runbooks
• Gather relevant information, screenshots, logs and diagnostics
• Validate symptoms reported by users or monitoring systems
• Execute approved operational checks and document findings
• Create and manage support cases with OEM support organizations, as required
• Engage appropriate technical support teams when further investigation is required
4. Coordinate and Escalate Issues to OEM Technical Support Teams
• Route incidents to