Way of Working - Office/Field - Employees will work full-time from their base location
About Swiggy:
Swiggy is India's leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500 cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation.
Built on the back of robust ML technology and fueled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India.
From starting out as a hyperlocal food delivery service in 2014, to becoming a logistics hub of excellence today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.
With Swiggy's Recent Supply and the recent launches of Swiggy Instamart, Swiggy Genie, and Guiltfree,
we are consistently making waves in the market, while continually growing the opportunities we offer our people.
Job Description
Role Overview
The Partner Success Manager / Senior Account Manager will own the post-sales relationship with restaurant partners,
ensuring successful adoption, active usage and measurable ROI. The role is central to driving partner satisfaction,
retention and revenue growth while acting as a trusted growth advisor to restaurant partners.
• Partner Onboarding & Adoption
• Own end-to-end post-sales onboarding of the product suite for assigned restaurant partners, including Digital Menu,
CRM tools, reservations and QR-based ordering.
• Coordinate product setup, POS integration, QR deployment and account configuration, including menus, floor
plans, shifts and outlet details.
• Conduct structured product walkthroughs, demos and staff training to ensure smooth go-live within defined
timel
📌 Partner Success Manager (Mumbai)
🏢 Swiggy
📍 Mumbai