New Trends Commerce Private Limited is a Poddar Group Company with Amazon Investment. Our vision is to be the most trusted go-to-market partner for the businesses, empowering them to establish and grow their digital ventures efficiently and cost-effectively. We achieve this through a customer-focused approach, sales expertise, high-performance culture, and tech-powered sales strategies. We provide comprehensive go-to-market solutions tailored to each client’s needs, covering everything from identifying the right target customer segments and developing data-driven sales strategies, offering sales training, implementing sales automation, executing on the ground, and ensuring client retention.
To achieve our vision, we hire and develop the best talent through our rigorous hiring & talent management mechanisms which is anchored in our Leadership Principles. Our teams focus on inventing & reinventing for customers (clients & their customers) and simplify the execution.
While executing we focus on the key inputs of the business and deliver them with the right quality and at speed.
To be successful in this role you will have superior communication, analytical, presentation and organizational skills. Operating in a quick-moving and sometimes ambiguous environment you will work autonomously, taking full control and responsibility for achieving business objectives.
Location: Noida
Responsibilities-
• Understand post conversion customer journey and be able to end closure its functions and benefits to external audiences.
• Implement end-to-the-customer journey from order placements to handling customer escalations & delivery experience through detailed shipment reports followed by payment closures.
• Work across key internal stakeholders to set priorities and develop account relationships and customer retention.
• Track and report performance using appropriate metrics. Achieve productivity and customer satisfaction targets
• Engage w