Key Responsibilities
• Lead operational planning: Develop the annual operating plan, budget and capacity requirements against sales forecasts and expansion priorities. Establish clear responsibilities, service standards and escalation processes across the function.
• Manage procurement and vendors: Oversee sourcing execution, purchase orders and production allocation within approved budgets and specifications. Establish vendor onboarding, commercial terms, performance reviews and corrective actions covering quality, cost and delivery.
• Own product quality: Implement documented inspection and acceptance standards for jewellery, stones, workmanship, specifications and supporting documents. Establish traceability for defects, rework and returns, and prevent recurring quality failures.
• Control inventory and custody: Maintain accurate item-level records across stores, vendors, exhibitions, partner locations and transit. Own stock movements, counts and reconciliations, including memo and consignment stock where applicable. Address ageing, discrepancies and avoidable shortages.




• Deliver customer orders reliably: Own execution from accepted order through production, quality approval and delivery. Establish realistic lead times, track custom orders and communicate exceptions early to Sales.
• Lead after-sales operations: Establish dependable processes for repairs, resizing, returns and exchanges within approved policies. Link service cases to original orders and vendors, monitor resolution times and address underlying causes.
• Prepare current locations and exhibitions: Coordinate stock, logistics, fixtures, operating procedures and staff readiness for approved launches and events. Ensure secure movement, clear handovers and timely reconciliation of returning or partner-held inventory.
• Drive ERP adoption: Define operational workflows, mandatory data, approval rules and exception handling. Own operational data quality, user acceptance and team training, working with Technol

📌 Head of Operations (Mumbai)
🏢 Evol Jewels
📍 Mumbai