JOB DESCRIPTION
Job Title: IT Support Engineer
Location: Info Park Phase 2, Kochi
Job Type: Full-time
Department: Engineering
Job Summary
We are looking for a IT Support Engineer to support and maintain our IT infrastructure. The
ideal candidate should have a basic understanding of networking, Security Best Practices,
cloud technologies, and end-user support, with a willingness to learn new technologies
Responsibilities
• Provide technical support for laptops, desktops, Windows/Linux systems, and user
issues.
• Assist in managing Microsoft 365, Entra ID, user accounts, SSO, MFA, and access
control.
• Support FortiGate firewalls, VPNs, Cisco switches, Wi-Fi access points, and network
troubleshooting.
• Monitor and maintain Bitdefender EDR, Trend Micro email security. Manage Engine
Endpoint Central.
• Assist with AWS, OpenStack, server infrastructure, and asset management.
• Manage IT tickets through Jira and support GitHub/GitLab/Confluence/Jira access
management.
• Maintain IT documentation and assist with information security and compliance
activities.




• Participate in information security initiatives, audits (ISO), and compliance-related
activities.
Requirements
• Bachelor's degree in IT, Computer Science, or related field.
• 0–2 years of IT support or system administration experience.
• Basic knowledge of Networking, Windows/Linux, Microsoft 365, IT Security, and
Cloud technologies.
• Valuable troubleshooting, communication, and documentation skills.
Preferred
• Exposure to FortiGate, AWS, Azure, Bitdefender, Trend Micro, Jira, GitHub, or GitLab.
• Relevant certifications such as CompTIA A+/Network+/Security+, Microsoft
Fundamentals (AZ900)

Job Requirements: Clo, Cro, Unit Testing, Postgresql, Mysql, Esql, Oauth, Education, Mongodb, Flask, Debugging, Automotive, Django, Fla, Scrum, Unit Test, Scala, Problem-solving Skill, Agile, Python, Problem-solving, Methodologies, Agile Development, Aws, Version Control, Sql, Postgres, Docker, Cloud Services

📌 IT Support Engineer (Kochi)
🏢 HIRESTAR JOB BANK
📍 Kochi