Customer Success Associate

Before You Read Further
This role is built for someone who cannot stop thinking about the person who went quiet.
A new customer signs up for yoga with a real reason. Maybe it is back pain, stress, or a doctor’s advice they have been putting off. They book a first session, and then life gets in the way. Nobody notices, and nobody says anything. A month later they are gone, and the reason they came never got addressed.
You are the person who notices. You feel a small tug when a customer who was excited on day one has not booked a second session by day six. You want to reach out, not because a dashboard told you to, but because you know how easily a good start falls apart.
But this is also an operations role. You will track dozens of customers at once, each at a different stage, and you will not let any of them slip. If you care deeply but lose track of things, this role will frustrate you. If you are organized but feel nothing when a customer drifts away, it will feel hollow. If you are both, keep reading.

The Role
At MyYogaTeacher,



the first 90 days decide everything. In that window, a new customer either finds a yoga instructor they trust and builds a weekly practice, or quietly disappears. Your job is to own that window: to make sure every new customer finds the right yoga instructor, books sessions, joins them, and keeps showing up.

About MyYogaTeacher
MyYogaTeacher is a quick-growing health tech startup connecting qualified yoga instructors from India with customers globally for personalized 1-on-1 live video sessions.
• 3 lakh+ customers across the US, UK, Canada, Europe, Australia, Singapore, UAE, and more
• 4 lakh+ five-star reviews and a 95% session satisfaction rate
• 550+ highly qualified yoga instructors on the platform
• Headquartered in California, with operations based in Bangalore

We believe the best onboarding feels like having someone in your corner from day one: someone who knows why you started, notices when you stop,

📌 Customer Success Associate (India)
🏢 MyYogaTeacher
📍 India