How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
Vendor Performance & Governance
• Support governance of strategic skilled services suppliers and consulting partners.
• Develop and maintain vendor scorecards measuring delivery performance, workforce efficiency, value realization, and productivity outcomes.
• Prepare executive-ready materials for vendor governance reviews and business reviews.
• Analyze supplier performance trends and identify risks, issues, and opportunities requiring leadership attention.
• Partner with Delta's centralized Sourcing team and IT stakeholders on deal structuring for consulting services SOWs supporting application development and maintenance work, ensuring commercial terms align with delivery and cost objectives.
• Develop fixed-deliverable SOWs with clearly defined milestones, acceptance criteria, and penalty/remedy clauses for delays or missed expectations.
• Develop and champion best-in-class SOW standards and templates for consulting engagements, incorporating industry-leading practices in deliverable definition, governance,
and commercial protections.
• Track and manage corrective actions and vendor commitments through closure.
• Track vendor performance against key milestones and deliverables on large, strategic SOWs, escalating and enforcing accountability when commitments are missed.
Cost Optimization & Value Realization
• Identify cost reduction opportunities through supplier consolidation, workforce optimization, demand management, and commercial improvements.
• Build financial models and business cases supporting vendor optimization initiatives.
• Quantify savings opportunities, cost avoidance, and realized benefits.
• Benchmark supplier performance and cost structures to identify optimization opportunities.
• Develop and evaluate global consulting rate cards, and apply financial levers — rate benchmarking, blended rate mix, onshore/offshore ratios, and volume/tenure discounts — to reduce consultin