Elevatoz is a Bangalore-based B2B SaaS company that builds and operates enterprise platforms for product traceability and integrated loyalty program management. Our platforms help brands authenticate products, track their movement through complex distribution networks, and engage channel partners, influencers, farmers and customers through configurable loyalty, rewards and engagement programs.
Our platforms are used by leading brands across Agri, Retail, Manufacturing, Construction and other sectors, giving us cross-industry depth in building scalable, outcome-driven SaaS solutions that strengthen stakeholder visibility, product movement and relationships, and deliver measurable business impact.
We are looking for a Customer Success Manager to own the AgriTech customer portfolio for our traceability and loyalty SaaS platforms. You will be accountable for the full customer lifecycle on our platforms, from onboarding and time-to-value through adoption, renewal and expansion, and for the recurring revenue the AgriTech portfolio generates.
This is a leadership role. You will build and lead the account management and customer success team for the AgriTech vertical, act as executive sponsor for strategic customers, and serve as the senior escalation point for platform, adoption and commercial issues.
The ideal candidate combines a deep understanding of the agriculture and agri-input ecosystem with SaaS commercial maturity, team leadership and robust platform fluency.
Key Responsibilities
Portfolio Ownership & Customer Leadership
▪ Own the AgriTech customer portfolio across both the traceabi