Process Mining Analyst

Location - Mumbai/Bengaluru/Gurugram (Hybrid)

Apply Now

About Firstsource

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

Position Overview

We are seeking an experienced Process Mining Analyst to join our Business Transformation team. The ideal candidate will have hands-on experience with process mining platforms like Celonis and a robust analytical mindset to visualize, evaluate,



and optimize end-to-end business processes.
Key Responsibilities
• Execute process mining analyses using Celonis, Apromore, or similar platforms to visualize and evaluate end-to-end business processes
• Extract and analyze event log data from enterprise systems (ERP, CRM, BPM systems) to create accurate process models
• Configure Process Adherence Manager and Copilot by integrating process data, defining adherence rules, and enabling automated deviation detection and AI-driven insights.
• Correlate task-level and process-level data to provide holistic insights into operational performance
• Create comprehensive process mining dashboards, reports, and presentations with actionable insights
• Support change management and process optimization initiatives by collaborating with business units
• Develop and maintain process mining models, data connectors, and analytical frameworks
•

📌 Process Mining Analyst (Bengaluru)
🏢 Firstsource
📍 Bengaluru