Job Title: VP / Head – Operations
Location: New Delhi / Gurgaon
Experience: 10+ Years

Role Summary:
Operations professional with 10+ years of experience in Banking, NBFC, and Fintech, currently handling end-to-end lending operations with a solid focus on compliance, audit, process automation, and team management. Extensive experience across pre-disbursement, disbursement, and post-disbursement activities along with regulatory reporting and system implementation.

Key Responsibilities:
1. End-to-End Lending Operations
• Managing complete loan lifecycle including sourcing, login, underwriting condition validation, approval, disbursement, and post-disbursement.
• Handling multiple products including Consumer Loans, TW, Auto, Gold Loans, Solar Loans, LAP, LAMF, Fleet Financing, and Cross-sell products.
• Monitoring TAT across all operational stages and ensuring process adherence.

2. Compliance & Regulatory Management
• Ensuring adherence to RBI guidelines, AML/KYC norms, Digital Lending Guidelines, and Fair Practices Code (FPC).
• Managing AML/KYC reporting, Re-KYC implementation,



VKYC processes, PEP checks, and Bureau reporting.
• Handling regulatory compliance for RBI, CERSAI, MCA, and CKYC reporting.
• Acting as nodal officer for RBI CMS and managing regulatory complaints and grievance redressal.

3. Audit, Risk & Control
• Acting as SPOC for internal and external audits and due diligence.
• Managing IFC testing, RCM controls, RCSA processes.
• Ensuring strong control over reconciliation of bank accounts and operational quality assurance.
• Monitoring discrepancies and ensuring closure within defined timelines.

4. Process Improvement & Automation
• Leading LMS migration (Neo FinnOne to Finanza) within tight timelines.
• Driving automation of:
• Collection receipting via mobile application
• Vendor payout processes (digital invoicing)
• Manual operational activities into system workflows
• Working closely with Tech/Product teams for LOS/LMS enhancements, e-KYC, e-

📌 VP / Head – Operations (Gurugram)
🏢 Indiabulls Group
📍 Gurugram