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Telecaller (Sales & Enquiry Support)

• Faridabad
• Full time
• 1
• Sales

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Role details

About The Role

We supply spare parts for JCB backhoe loaders and other JCB machines, including hydraulic parts, engine parts, filters, bushes and pins, bucket teeth, clutch and transmission parts, and electrical components. We are looking for a confident, well-spoken Telecaller to handle enquiries, call customers and leads, and help convert them into orders.

Key responsibilities

• Make outbound calls to JCB owners, operators, contractors, fleet owners, mechanics and garages, and to new leads from the company database.
• Handle inbound enquiries from phone, WhatsApp, IndiaMART and the website, and respond promptly.
• Understand the customer’s requirement: machine model (e.g., 3DX, 4DX), year or serial number, part name or part number, and quantity.
• Explain part availability, price, quality options (genuine, OEM, aftermarket) and delivery time.
• Share requirements with the sales or stores team for quotations and stock confirmation.




• Follow up on quotations until the order is confirmed or closed.
• Generate new leads and refer big or repeat customers to the sales team for visits.
• Update call records, lead status and follow-up dates in CRM or Excel daily.
• Handle after-sales follow-ups such as dispatch status, payment reminders and feedback.
• Meet daily and monthly targets for calls, leads and order conversions.

Requirements

• Graduate, or 12th pass with relevant experience.
• 1 to 3 years of telecalling or inside sales experience (freshers with good communication skills may apply).
• Fluent in Hindi, basic English; knowledge of the local language is a plus.
• Clear, polite and persuasive communication.
• Basic computer skills (MS Excel, WhatsApp Business, email).
• Comfortable with targets and repeated follow-ups.

Preferred

• Experience selling auto, heavy vehicle or construction equipment spare parts.
• Knowledge of JCB m

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