To ensure timely, accurate, and productive dispatch of finished products while coordinating with manufacturing, quality, logistics, warehouses, and customer-facing teams. The role is responsible for driving dispatch planning, documentation compliance, transportation coordination, and on-time delivery performance to support superior customer experience.
• Job Context & Major Challenges:
Dispatch Operations
• Plan and coordinate daily dispatch activities in line with customer commitments.
• Ensure availability of dispatch documentation, invoices, e-way bills, and transporter records.
• Monitor dispatch schedules and ensure adherence to SLAs.
• Resolve dispatch-related bottlenecks and escalations.
Logistics Coordination
• Coordinate with transporters and logistics partners for vehicle placement and movement.
• Track shipments and ensure timely delivery to customers/sites.
• Optimize freight utilization and transportation efficiency.
Inventory & Order Fulfilment
• Coordinate with manufacturing and warehouse teams for order readiness.
• Ensure accurate material picking,
packing, and loading.
• Monitor inventory availability against dispatch plans.
Stakeholder Management
• Work closely with Customer Experience, Manufacturing, Quality, Sales, and Supply Chain teams.
• Provide dispatch status updates and delivery tracking information.
• Handle urgent customer requirements and escalation cases.
MIS & Process Compliance
• Maintain dispatch records and performance dashboards.
• Monitor KPIs such as OTIF (On Time In Full), dispatch adherence, delivery lead time, and logistics costs.
• Ensure compliance with company policies, statutory requirements, and audit standards.
• Key Result Areas/Accountabilities: